😊 See how your guests feel in every conversation

Your agent now tells you how each guest message sounds: positive, neutral, or negative.

On Insights, click Avg sentiment to see how your guests felt over the selected period. The chart switches to Sentiment over time, and Top topics shows how guests sounded about each topic, so you see at a glance whether breakfast or check-in makes guests unhappy.

In Conversations, each conversation now shows a coloured dot and its topics. One negative message is enough to mark a conversation red, so the chats that need your attention stand out. Type sentiment: or topic: in the filter bar to list only those conversations. Open a conversation to see the sentiment and topic of every guest message, with negative ones outlined in red. The Conversation intelligence panel charts the mood message by message and lists the topics. Click a topic to see other conversations about it.

We analyse guest messages only, a few moments after they arrive. Ask your TrustYou contact if you want your older conversations analysed too.