📤 Your agent can now write to guests first

Your agent can now start a conversation with a guest through the Integration API, on WhatsApp or email.

Reach guests before they write to you, for example with a pre-arrival message sent from your booking system. On WhatsApp, the first message must use a template that Twilio has approved. Email can send any text. When the guest replies, the conversation continues with your agent.

To turn it on, open your agent, go to API Integration, and add the Outbound messaging module to your API key. A change of modules issues a new key, so update every integration that uses the old one. Your developers find the endpoints under View docs.

What's Next

• Connecting WhatsApp via Twilio -- connect the WhatsApp number your agent writes from
• Connecting Email via Mandrill -- connect the mailbox for email outreach
• Connecting an External Context Webhook -- give your agent the guest's booking details