A comprehensive platform for setting up and configuring Chat Agents, integrating a powerful OpenAI LLM module, and managing knowledge bases with VectorDB.
Platform to Manage, Organize, and Set Up Agents
- Configure AI LLM parameters, including model settings and prompts
- Integrate and maintain a VectorDB for content indexing and retrieval
- Centralize all AI and knowledge management tasks
Place and Resource Management
- Create Places with a defined type (e.g., Hotel, Restaurant, Attraction)
- Manage Local Resources tied to a specific place and Global Resources usable across multiple places
- Streamline handling of place-specific and universal knowledge assets
Create Resources
- Add content via:
- Website links
- Documents (PDFs, Word files, etc.)
- TrustYou CXP Reviews
- Local Documents
- WYSIWYG Editor
- Facilitate flexible resource input to enrich the knowledge base
Extract Content
- Convert various files and online sources into:
- Raw Text for direct AI processing
- Hotel Facts to highlight key property details
- Images and Descriptions to provide visual/contextual info
- General Knowledge articles
- WYSIWYG Editor outputs for refined textual formatting
Agent Management
- Create and maintain both B2C and B2B Agents, each designed for specific use cases and goals.
Insights
- Reporting about performance of agents
- Detailed insights of each conversation
Guest Agent
- Offers a digital concierge experience with tailored recommendations
- Enhances guest stays by combining onsite expertise with global knowledge
- Use Case: Hotels, Restaurants, Attractions
- Goal: Provide information, personalized upsells, and improve overall guest experience
Booking Agent
- Guides users through finding the perfect property (or service)
- Generates booking links for streamlined conversions
- Use Case: Hotels, Restaurants, Attractions
- Goal: Facilitate bookings by directing guests to the most suitable option
DMO Agent
- Assists travelers in discovering local attractions, events, and unique experiences
- Promotes engagement with nearby activities
- Use Case: Destination Management, Hotels, Attractions
- Goal: Drive interest in local offerings and enhance guest adventures
Staff Agent
- Equips internal teams with instant access to essential information
- Eliminates reliance on outdated FAQs or documents
- Use Case: Internal team support (Hotels, Restaurants, Attractions)
- Goal: Improve efficiency and service quality through quick, accurate answers
Data Agent
- Utilizes customer experience data for deeper analytics and insights
- Shares actionable information within the organization
- Use Case: Internal team support
- Goal: Provide data-driven guidance to inform strategic decisions
AI Setup
- Chat Threading and Sharing to maintain conversation flow
- Best-in-Class LLM Model (OpenAI) with automated knowledge management
- OpenAI Moderation API for content and chat moderation
- Security Features such as blacklists, rate limits, and more
- Agent Chat Deeplinking Pre-Set to direct users to specific conversation contexts
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